Terms & Conditions
INTRODUCTION
These terms govern the use of goodapple.com.au. By accessing, using, browsing, registering with, contributing to or purchasing from any area of the Website, you agree that your access to, use of, and purchase of any goods from the Website is subject to these terms and all applicable laws, and is at your own risk. If you do not agree to these terms in their entirety, you must not use this Website. When purchasing goods from the Website, these Terms and Conditions form a contract between the customer (you) and Good Apple Australia Pty Ltd ABN 80162072355 and apply to the ordering, purchase, fulfillment and delivery of goods from the Website. Please read these Terms and Conditions carefully before placing your Order as these Terms and Conditions contain important information about the ordering, processing, fulfillment and delivery of goods, including limitations of liability.
Importantly, this means that if you are buying products from us:
- ■ once you place an order, you cannot cancel the order, but can take advantage of our Returns policy
- ■ we can cancel or reject orders, but will refund anything you paid us for the order
- ■ you own the products once we hand them to the delivery agent (eg Australia Post)
- ■ you have rights as a consumer under Australian national and State laws that we cannot (and won’t) avoid. However, any liability that we are legally allowed to exclude, is excluded
- ■ if we suffer loss due to your breach of these terms, you agree to cover us for the loss if we ask
- ■ we may amend or update these terms at any time by posting changes at this Website, without giving notice to you. By continuing to use this Website, you agree to those changes or updates to these terms
These Terms and Conditions (including where applicable, our Privacy Policy and Returns and Refunds Policy) set out the entire agreement between you and Good Apple regarding this Website and any use of it and, to the fullest extent permitted by law, supersedes all prior terms, conditions, warranties and/or representations.
If you do not understand these Terms and Conditions or if you have any questions, please contact Customer Service and a representative will be happy to assist you:
Email: support@.goodapple.com.au
DEFINITIONS
The following definitions are used in these Terms and Conditions.
Business Day means a week day in which trading banks are open for the transaction of banking business in Sydney, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Good Apple.
Delivery Fee means the fees charged by the Delivery Agent of Good Apple for the delivery of Goods.
Goods means the items offered for sale which are described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Good Apple.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means:
1. where Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, in Australia, the specified price includes GST);
2. where a country other than Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, this does not include Australian GST). For the avoidance of doubt, the Price is charged in Australian dollars and is subject to conversion to your local currency by your financial institution and any other Taxes levied by any applicable government authority).
Privacy Policy means the Good Apple Privacy Policy found on the Website.
Returns Policy means the Good Apple Returns Policy found on the Website.
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means www.goodapple.com.au
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COMPLIANCE WITH TERMS AND CONDITIONS
2.1 You agree to be bound by these Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Good Apple with respect to the supply of Goods, in accordance with these Terms and Conditions.
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PLACING ORDERS FOR GOODS
3.1. You may place an Order through the Website by submitting the electronic Order form on the Website.
3.2. An Order submitted by you on the Website in the manner described in clause 3.1 is an offer by you to purchase Goods for the Price (which for the avoidance of doubt, includes GST for deliveries to Australia) plus any Delivery Fee as specified at the time you submit your Order. That offer cannot be withdrawn by you without our prior consent.
3.3. You acknowledge that all Orders are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply.
3.4. In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfill your Order. Good Apple will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfill or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in an Order, Good Apple is under no obligation to resend your Order if it is shipped to the address provided in the Order and not subsequently returned to Good Apple.
3.5. You agree to obtain consent from the recipient of a gift when providing their personal details to Good Apple.
3.6. You may Order from Good Apple if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
3.7. You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations of your Order or changes to the Goods in your Order may only be made by agreement, unless otherwise required by law. However, we will allow you to return Goods in accordance with the Returns Policy.
3.8. Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order in accordance with clause 7. Subject to clause 3.3, you can order as many Goods as you would like in an Order up to the total Order value of $2,000.
3.9. You will be provided with an automatic Order number upon submission of your Order. The Order number is required when contacting our Customer Service.
3.10 In submitting an Order you represent and warrant to Good Apple that: (a) you are aged 18 years or older; (b) you have read and agree to these Terms and Conditions; and (c) you have complied with all applicable Laws. -
ACCEPTANCE AND REJECTION OF ORDERS
4.1 Good Apple reserves the right to accept or reject your Order for any reason at any time. Without limitation, due to legal and other restrictions applicable for orders placed for international delivery, some of our products may not be available for delivery to certain locations outside Australia. Good Apple retains the right to determine what it can and cannot deliver to any particular location.
4.2 When we accept an Order, it represents an agreement by Good Apple to supply you the Goods in accordance with the Order and these Terms and Conditions.
4.3 In the event that we reject an Order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order wherever possible. Good Apple will not be liable to you for your loss or that of any third party for the rejection of an Order.
4.4 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavors to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Good Apple is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
4.5 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order in accordance with this clause 4.
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AVAILABILITY OF GOODS
5.1. You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, Good Apple will use reasonable endeavours to contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Good Apple is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
5.2. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Good Apple will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular Good.
5.3. Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we will reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, Good Apple will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.
5.4 You acknowledge and agree that: (a) all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life; (b) you have read any corresponding written description of the Goods prior to submitting your Order; (c) the colour of Goods as shown on the Website may vary slightly in shade in real life; (d) where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and (e) any accessory featured with the Goods is for illustration purposes only.
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PRICE AND PAYMENT
6.1 The Price in respect of a Good is specified on the Website and is dependent on the delivery address nominated.
6.2 Prices are displayed in Australian Dollars. Where a delivery address within Australia has been nominated, the Price includes Australian GST (currently 10%). Where a delivery address outside Australia has been nominated, the Price will not include Australian GST and additional Taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If goods are over the relevant country’s threshold and customs entry is required, there will also be an additional admin charge from our logistics partner for handling the customs clearance.
6.3 You will be charged the Price in Australian Dollars regardless of your delivery location. Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card provider or Paypal. We are not liable for any difference between the Price quoted on the site and the actual amount charged to you for the Goods as determined by the fees and conversion rate used by your credit card provider or Paypal.
6.4 Good Apple reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing (provided your Order is not affected by a pricing error, in which case the procedure in clause 5.3 will apply).
6.5 In respect of any Order, we will charge you and you agree to pay to us: (a) the Price (which is the Price at the time the Order is submitted in Australian dollars); and (b) the Delivery Fee (if any).
6.6 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website from time to time, which include but are not limited to credit card, Visa Checkout or Pay Pal. When paying by credit card, you authorise Good Apple to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.
6.7 You acknowledge and agree that any payment in respect of an Order must be cleared by Good Apple before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
6.8 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
6.9 You will receive a Tax Invoice by email once payment in respect of your Order has been processed provided that you have provided a valid email address for this purpose.
6.10 Good Apple uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.
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DELIVERY
7.1 Good Apple uses Delivery Agents to deliver your Goods. You agree to your details, including your Delivery Address, being supplied to the Delivery Agent for the purpose of delivering your Goods.
7.2 You should refer to the Shipping Options section of the Website for the applicable Delivery Fee for the Goods.
7.3 Indicative delivery time frames are set out in the Shipping Options section of the Website.
7.4 You acknowledge and agree that notwithstanding anything else stated on the Website: (a) Good Apple cannot guarantee that delivery will occur in the stated delivery time frames; (b) delivery time frames may change from time to time due to unforeseen circumstances; and (c) except where required by applicable law, Good Apple is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
7.6 If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card.
7.7 Where you do not collect your Goods from the outlet specified on the calling card within the time required, you must contact our Customer Service using the details provided at the start of these Terms and Conditions for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
7.8 Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service, or return the Order in accordance with the Returns Policy. You must let us know about any damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge.
7.9 You warrant to Good Apple that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so.
8.RISK AND TITLE
Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
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ORDER CANCELLATIONS AND RETURNS
9.1. Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return faulty or incorrectly delivered Goods in accordance with the Returns Policy
9.2. Goods can only be returned under these Terms and Conditions (in particular, this clause 9) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.
9.3. Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Good Apple is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
9.4. It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Good Apple is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order. -
PROMOTIONS AND DISCOUNTS
Good Apple offers and promotions may only be used at the Website. Such offers and promotions do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping on the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offer. If your code is lost or stolen it will not be reissued. Any % off stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price. Discounts, including any % off, are not available when purchasing Gift Cards.
PRIVACY
11.1 Personal Information, such as your contact details, that you provide to us during the Order process or in connection with a Gift Card will be kept and used by us in accordance with the Good Apple Privacy Policy.
11.2 You represent and warrant to Good Apple that all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Good Apple.
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INTELLECTUAL PROPERTY
13.1 The Website and all materials provided on the Website are owned or licensed by Good Apple, including the “look” and “feel” of the Website, the colour combinations, layout, literary and artistic works, images, photographs and all graphical elements. Except where necessary for viewing the material on the Website on your browser, or as permitted by under the Copyright Act 1968 (Cth), other applicable laws or these Terms and Conditions, nothing on the Website may be copied, reproduced, adapted, uploaded to a third party, issued or communicated to the public, linked to, framed, performed in public, distributed or transmitted in any form by any process without the prior written consent of Good Apple.
13.2 Various trade marks displayed on the Website (whether registered or otherwise) are owned or exclusively licensed by Good Apple. The trade marks displayed on the Website must not be used or reproduced without the prior permission of Good Apple. If you are an authorised reseller of Good Apple products and would like to request permission to use images or other content from the Website for business purposes, please contact our Customer Service at https://www.goodapple.com.au/contact
13.3 If you believe you own the copyright in any work that has been displayed on the Website without your permission, please contact us and the matter will be investigated. -
WARRANTIES YOU MAKE TO CHAMPION
You represent and warrant to Good Apple that: (a) all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Good Apple; b) any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so; (c) you are over the age of 18; (d) in placing your Order, you have read and agree to these Terms and Conditions; and (e) in placing your Order, complied with all Laws.
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CHAMPION’S LIABILITY TO YOU
15.1 Subject to any non-excludable liability (including under consumer laws), and the express provisions of these Terms and Conditions, Good Apple will not be liable to you or any third party for any loss, damage, cost, expense or injury (including any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of revenue, profits, anticipated savings, goodwill, business interruption or the loss of data or information, or damages for product liability or personal injury ) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through our Website or resulting from the use of goods or services supplied to you, or on your behalf, through the Website.
15.2 Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Good Apple or Good Apple related bodies corporate in connection with goods or services supplied to you will, at the election of Champion, be limited to: (a) In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; (b) In relation to Store Credit, our maximum aggregate liability to you is limited to the outstanding value on your Store Credit; and (c) In relation to services, the supply of the services again or the payment of the cost of having the services supplied again. The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in Australia, under the Australian Consumer Law).
15.3 To the extent permitted by law, our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
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TERMINATION
16.1 Good Apple reserves the right to, at its discretion, terminate your access to and use of the Website: (a) for convenience, at any time, upon provision of notice to you; (b) immediately: (i) if Good Apple reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or (ii) if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
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DISCLAIMER
17.1 The information contained on the Website is provided by Good Apple in good faith. To the best of Good Apple’s knowledge, the information is accurate and current however the Website and its contents are provided to you on an “as is” basis. The Website may contain errors, faults and inaccuracies and may not be complete and current. To the maximum extent permissible under applicable laws, Good Apple and its related bodies corporate make no representation or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials or products included on the Website, except as otherwise provided.
17.2 Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, Good Apple excludes, all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).
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INDEMNITY
You agree to indemnify us (including our related companies and our and their directors, officers, employees, agents and contractors) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions.
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VIRUS WARNING AND SECURITY
19.1 All care is taken to ensure that the Website and data transmissions are free from viruses. However Good Apple cannot guarantee that any file or program available for download and/or execution from or via the Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. It is your responsibility to scan any such data for viruses. You assume all risk of use of all programs and files on the Website and you release Good Apple entirely of all responsibility for any consequences of its use.
19.2 Information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you.
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USE OF COOKIES
Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser you may not be able to fully experience all features of the Website.
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THIRD PARTY SITES
21.1 The Website may contain links to third party sites. Good Apple is not responsible for the condition or content of those sites as they are not under Good Apple's control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Good Apple of the sites or the products or services provided on the site. Good Apple does not permit any linkages to the Website without prior permission.
21.2 Any third-party advertising on Good Apple’s pages of third party social networking sites are not the responsibility of, or endorsed by, Good Apple. All rights, including copyright in Good Apple’s pages, are owned by or licensed to Good Apple. Any use of any Good Apple’s social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Good Apple. All worldwide rights are expressly reserved.
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ELECTRONIC COMMUNICATIONS
You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If located in New Zealand, you agree to be bound by any agreement reached through electronic communications as provided in the Electronic Transactions Act 2002.
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GENERAL
23.1 Good Apple reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Good Apple with respect to that Order. If you do not agree to the amended Terms and Conditions, you must immediately cease all use of the Website, including terminate your Good Apple Account by contacting Customer Service. Your continued use of the Website will constitute acceptance of the amended Terms and Conditions.
23.2 Good Apple may give notice to you by electronic mail via the details you have provided to us at the Website. You may give notice to Good Apple by electronic mail to our Customer Service at https://www.goodapple.com.au/contact.
23.3 Good Apple makes no representations that the content of the Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site if and to the extent that they are applicable.
23.4 Only you and Good Apple shall be entitled to enforce these Terms and Conditions. You may not assign, transfer or subcontract any of your rights or obligations under these terms to any third party unless we agree. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of legislation or otherwise.
23.5 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
23.6 A failure or delay by Good Apple to exercise a power or right under these Terms and Conditions does not constitute a waiver of that power or right, and the exercise of a power or right by Good Apple does not preclude its future exercise or the exercise of any power or right.
23.7 These Terms and Conditions are governed by and are to be construed in accordance with the laws applicable inNew South Wales. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales and any courts which have jurisdiction to hear appeals from any of those courts (including the Federal Court of Australia, New South Wales Registry) and waive any right to object to any proceedings being brought in those courts.